Feedback More Important Than Site Rules?? | Seller Central

vintagejeanscollectoruk · 2026-04-25T07:31:18.245000Z

Long time lurker. Picked up my first neg feedback in 2 years. Scenario: Exchanged messages with someone looking for a light wash pair of jeans.Said I don’t have any. They ask about the return policy and I instantly block them.Have had resellers do this before, buy item to learn information about Levis and then return etc. Next day the same item sells. I contact support online believing it could be the same person.They confirm it’s a family member so the blocked buyer has broken site rules.Even asked about fake negative feedback being left.Told me it could be removed.I agree to send item hoping they actually want it. Hear nothing for 6 days and then receive return request (does not fit). I insta block the 2nd account. Next day I get negative feedback.Support chat (online) refunded buyer and let me keep the money.1) Requested to remove feedback rejected (possibly bot??)2) Called support and they started investigation but heard nothing for 5 days3) Called today to find out it had been rejected again. I tried to explain situation again and asked for another review, will find out next week result.I did get to keep the money and got the item back but this is more about feedback and site policy. My thoughts:A) The buyer circumvented a block to buy and then left a neg. If they do that, why is feedback allowed from them??B) I don’t think you’re allowed to leave a neg for being blocked anyway!C) I thought support would have my back if they did this. Looks like I was wrong.Would like to know your thoughts here.Would you have cancelled?Should ebay remove the neg??Surely this is enabling bad behavior from buyers...

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Feedback More Important Than Site Rules?? | Seller Central | eBay UK