Faulty item, how do i get stisfaction?
Bought a lawn mower fuel tank with carb back in may but its gone faulty, the seller doesnt seem interested in doing anything, how do I report this to ebay to get some help??
vauxhallgreenparts
Posted Sep 18, 2026 at 5:23 PM · Edited Sep 18, 2026 at 5:23 PM·Last reply Sep 18, 2026 at 8:26 PM
2 comments
roger_roger_over_and_nowt
·Sep 18, 2026 at 8:26 PMIn what way has it gone faulty.Only thing i'm thinking is faulty (full) internal or inline filter or broken/perished "O" ring(s).
Might even be the carb.
*vyolla*
·Sep 18, 2026 at 6:08 PMYou have 30 days to return an item that's not as described via eBay’s Money Back Guarantee/Buyer Protection, same for PayPal.
If you paid with a debit/credit card or ApplePay you have 120 days to issue a not as described chargeback.
If your seller is a UK registered business seller you may want to take some free advice from one of the online consumer groups (National Consumer Service is a good one, lots of free legal advice available there) or Citizens Advice regarding pursuing this via a legal claim.