Failed simple delivery due to address query, next steps? | Seller Central

rvee24 · 2025-10-01T10:33:07.501000Z

Hi! Since its easier to ask here than get hold of ebay, heres my question- so, i sold an item (not wort much, 4.50£), despatched with ebay simple delivery (Evri) on 18th September, so roughly 2 weeks ago. Checked during these two weeks that Evri has attempted to deliver 3 times but address is insufficient (not Evri fault, nor mine as a seller). It has been returned to me today. What do I do? Contact ebay? Refund buyer?, if so, do i refund what i earned, or i have to add postage fees (a bit unfair on both me, and Evri) and buyers protection fee? I tried to contact buyer after Evris second unsuccessful delivery attempt over week ago and didnt had any response 👎

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Failed simple delivery due to address query, next steps? | Seller Central | eBay UK