EVRI RANT!! | Seller Central

simplyessential_uk · 2025-12-22T11:47:19.912000Z

Honeslty Im sick to death with EVRI - I have used them for years, with very little issues, but last few months they have been shocking, losing 3 parcels in October, 5 in Nov and taking weeks to deliver ( INRs opened and having to refund) I moved to Yodel - Excellent and had only 2 miss deliveries but all arrived within 2-3 days. Now my rant is about EVRI as an Ebay buyer! - As many ebay sellers are using Evri I have had the same experience - So far this month 3 orders refunded as tracking stopped at "out for delivery" and 2 parcels still in transit since 5th Dec - I opened an INR and asked ebay to step in after 4 days only to be told by Ebay to wait 4 more days as they can see it was in transit, which was so annoying as with 4 days til xmas I had to rebuy from Amazon to ensure delivery and of course Evri then delivered yesterday. I have another in the same situation (still in transit) with 2 shopping days left Ive had to go to Amz to ensure delivery by Xmas eve - so again had to rebuy, but no doubt that will eventually arrive probably after xmas. - Ive had 1, yes 1 smooth free delivery this month from EVri and its really put me off shopping on Ebay. Not only are deliveries coming at a snails pace (as I said these orders were placed first week of dec) but Ebay are not refunding, even when asked to step in, so that I can shop elsewhere. All this time I never went past the "ask ebay to step in" as I didnt want to effect my ratings but now a 4 day extension ontop could of meant I didnt have to refund if the tracking is moving! Also my negative feedback was removed from this seller, who didnt even communicate probably as I mentioned EVRI (Nothing else was in the feedback that was removable re language etc) , so a win win for the seller but a very unhappy customer in me. - I know they have made Evri their main "simple delivery" option for private buyers but I refuse to buy from private buyers who look like business sellers, so its not that. I appreciate in the past we have always thought Ebay sided with the buyers, but so far this month my experience, as a buyer (and Ive been with Ebay for 20yrs) has been appalling. I feel that Ebay are now "in bed" with EVRI and If sellers are selecting Evri as their main carrier and Ebay are happy for customers to have such a poor experience, then I fear we, as sellers, will lose out as buyers will stop buying on Ebay - I know I will unless its something that Im happy to wait 3weeks for delivery - as this seems to be EVRIs delivery speed. Ok Rant over - Merry xmas

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