EVRI lost an item and eBay made me pay. | Seller Central

aristo_cat · 2025-12-27T12:12:18.437000Z

I sold a £52 item and used eBay Simple Delivery with buyer protection. EVRI damaged the packet and delivered a very obviously empty packet to my buyer. EVRI accepted that they damaged the packet but advised the buyer to claim with eBay. eBay refunded the buyer but then took the money off me. On 1/12 I spoke to an eBay agent who agreed that, as I'd used Simple Delivery, they should not have recovered the money from me. They told me they'd send off a report and I'd hear back within a few days. I had to chase this up on 11/12 and that agent also said I should not have been forced to pay because I had used Simple Delivery. They said they'd send off another report to 'back office' and I'd hear from them in a few days. Still nothing, more than two weeks later! Does anyone have any advice about what I can do next?

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EVRI lost an item and eBay made me pay. | Seller Central | eBay UK