Buyer purchased a motorcycle racing suit but received a mattress topper instead. The topper has nothing to do with me so they have somehow been switched by Evri. On the tracking photo it shows a mattress topper so the buyer is not lying. What do I do please? This is a £200 racing suit that I sold using Simple Delivery and I want to do everything till get my money back. Thanks in advance!

All resolved now! Buyer opened a case saying 'wrong item sent' and elaborated with photos and a description of the events in the attached comments. I called ebay and explained the whole situation. It took 2 attempts but ebay refunded the buyer in full without any impact to myself. Thankfully, I've been a private seller for 13 years with a very good record of looking after my buyers (their words!) Also, I think it helped that the false item had the label directly placed on top of it, it didn...

Evri delivered wrong item to buyer | Seller Central

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Evri delivered wrong item to buyer | Seller Central | eBay UK