I recently had to cancel six of my presale orders this month, and it appears these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent Fabian on 10/10/2025 via eBay chat, regarding these presale orders, as I was unable to generate postage labels once 30 days had passed. The agent confirmed that the Presale Policy has not yet been integrated into the Simple Delivery program (which allows for shipping within 40 business days)....

Unfortunately, buyers don't read - for this reason, I'd say ebay isn't the best platform to sell presale items given you don't seem to be able to control the presented expected delivery dates, particularly as a Private Seller when Simple Delivery sets your Despatch date.There's other ebay policies you may also want to be aware of as well. With a business account, you'd be able to define a postage policy that sets a delayed despatch date.https://www.ebay.co.uk/help/policies/selling-policies/busin...

eBay punishing me for their agent's mistakes | Seller Central

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eBay punishing me for their agent's mistakes | Seller Central | eBay UK