eBay Guarentee a total sham | Seller Central

stirlingwhyte · 2025-12-18T15:47:11.925000Z

I’m honestly shocked by eBay’s so-called Authenticity Guarantee service. I sold an Arc’teryx Valiance jacket – a £1,400 piece of outerwear – and it was rejected and sent back as “fake”. This is despite the fact that I clearly stated in the listing that the main neck label was missing, and that all other labels were present and stored in the pocket. Anyone who knows Arc’teryx quality knows how absurd this is. This jacket is of exceptional build quality – easily the most solid, well-constructed, and durable item of clothing I’ve ever owned. Nothing about it suggests a counterfeit. So because a single label was missing (which was fully disclosed), it’s automatically deemed fake? What exactly are these people doing over there? Either they don’t understand high-end technical garments, or their checks are purely box-ticking exercises with no real expertise behind them.If this is the standard of eBay’s authenticity process, it’s deeply concerning for sellers of genuine high-value items.

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eBay Guarentee a total sham | Seller Central | eBay UK