ebay customer services does not understand the uk simple delivery policy | Seller Central

sid.123 · 2026-06-05T10:14:01.946000Z

About two weeks ago i sent an item by simple delivery and it was shown to be delivered about 3 days later. Shortly after the buyer opened a case stating that it had not been delivered to him but a house he did not recognise. He claimed to have seen the delivery photo. The case stated as it used to do that i should either 1/ post the item... ( posted as indicated by the tracking, 2/ Update the tracking. ( could not as ebay does not allow updating of tracking numbers ) or 3/ refund the buyer. ( not my position to refund as its insured through ebay) So there was nothing i could do.. 5 days later the case was escalated and ebay closed the case in favour of the buyer refunding him and taking the amount from my account. When i appealed they granted my appeal and in there words made it seem they were doing me a favour in returning my money. Yesterday i have another not delivered case pop up. Again through simple delivery. This time i contacted customer services straight away to ask them to deal with the case as its a simple delivery issue.This is where it gets frustrating... The first reply asked me send, update tracking or refund, as there was nothing they could do for 5 days. When i questioned this as it was a simple delivery issue i was told they could not see any tracking number on the order and that i should contact the courior company involved.I sent them the tracking number and asked if they understand the simple delivery policy. The reply i got back said yes they can now see the item is still in transit but theres nothing they can do till the case is escalated by the buyer. So i can see in a few days ebay is going going to close the case in favour of the buyer again and im going to have to appeal again...Customer services replys have come from a diffrent indian agent each time and i dont think they understand the uk simple delivery policy. If and advisor can help the order number is 08-14695-53711. many thanks and sorry for the long ramble

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ebay customer services does not understand the uk simple delivery policy | Seller Central | eBay UK