eBay are charging incorrect postage | Seller Central

martinwh1 · 2026-01-16T09:13:52.447000Z

I just sold an item which was supposed to be sent via Simple Delivery but eBay only charged buyer £1.55 for a Royal Mail large letter. I checked my listings in this category and found that whilst most in this category are Simple Delivery small parcel £2.94 a few are £1.55 large letter so I tried to correct this but when I come to edit the listing I find that it's classed as eBay mamaged payments and £2.94 is shown as the postage cost yet when I look at tha actual listing it's Royal Mail 2nd Class Large Letter at £1.55. I spoke to Customer Service and they admitted that they know about this system fault but can only fix it when a user complains! They said that the issue on my account would be fixed within hours but, in the meantime, the only options they offered me was to either cancel the order or ask the buyer to pay the extra via PayPal! - they really couldn't care less that I was out of pocket because of their incompetence.

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eBay are charging incorrect postage | Seller Central | eBay UK