Dublin Hub says it’s "protocol" to cut off security tags on returns | Seller Central

simsim.ynxlwc3e5 · 2026-04-14T17:36:43.652000Z

Hi, I’m a private seller. Just had a pair of trainers authenticated twice (on sale and on return).The Hub approved the return as "Original Condition," but the shoes arrived back to me with the security tag cut off, the internal tissue paper missing, and the laces altered.An agent in Dublin (Ryan) told me it’s official protocol for the Hub to remove the tags before returning items to sellers. Is this true for 2026? It seems to break the whole "Authenticity Guarantee" if they destroy the seal.Has anyone else heard this "protocol" line, or is it just an excuse for a Hub error?Why this version is better:It’s half the length.The "authenticated twice" point stands out.It puts the "protocol" claim front and center so experts can debunk it fast.

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Dublin Hub says it’s "protocol" to cut off security tags on returns | Seller Central | eBay UK