Does this message go to eBay or to the buyer? | Seller Central

pokeboxuk · 2026-01-13T11:47:05.247000Z

In the textbox on this image, does this revision request go to the buyer or eBay? The buyer was abusive and I've reported him and don't really want to have to deal with him again.The revision request is because they essentially wanted something quite different to what they ordered, and were threatening to start an expensive return (compared to the low value of the goods) if they didn't get it. They ordered 100 used DVD cases and wanted me to find the cases of 100 specific DVDs to send them. They also demanded no slim cases (fine with me) and no double cases (more effort than it sounds as you have to open and check each one). I obviously couldn't spend hours on a £12.99 order with a high risk of a return anyway, so I skipped to the part where they got the refund they so desperately wanted.Apparently I could also request revision based on their abusive messages (they called me a pr*ck and a bunch of other stuff). Does this hold much weight and is there any way to get the 'transaction defect' hit taken off, as they ordered 100 random items and demanded 100 specific items, which is a fundamentally different product that would take hours to put together. I know I should have got them to cancel but I don't believe they would have, he was very hostile from the start.

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Does this message go to eBay or to the buyer? | Seller Central | eBay UK