Delivery label cancelled and refund | Seller Central

bayleafshopping · 2025-10-27T11:31:36.249000Z

Hi I sold an item and postage was buyer pays Evri £2.74, when the label was created it was £5.46, now I know there can be a difference in cost due to postage address etc so that is not what my query is - straight away I cancelled the label and it is showing in my account, the cost of label was taken from my ebay balance, now this is where I am confused - the buyer paid postage so does the refund for the label go back to my ebay balance or go directly to the buyer? So to send I will buy postage directly from the evri website at the correct cost but don't want to pay for another postage if the buyer is refunded the £5.46? Or should I just cancel the order?TIA

Discussions

Delivery label cancelled and refund | Seller Central | eBay UK