Customer service on eBay | Seller Central

kitty-shizz · 2026-01-02T20:18:20.382000Z

Customer Service has always been something I consider to be very important. Customers should feel they're listened to, that they're valued and that they'll have reasonable opportunities for redress, in the event of a problem. It's not a lot to expect . In the good old, bad old days when market researchers (clipboard in hand) harangued high street shoppers before dragging them away, into a nearby building to be exposed to the same advert again and again (in a scene reminiscent of a clockwork orange) , I was testing mysterious cosmetics that bured the skin off and even got our household onto the TV panel (how ratings were calculated prior to the digital revolution).I worked in customer service for House of Fraser & Asda. I'm also a certified mystery shopper and a product tester for a major UK supermarket chain. One thing I can say for certain is that people want excellent customer service and will pay for that - whether they're aware of that, or not.Perhaps they don't expect the free giftwrapping services and personal shoppers of yesteryear, but corporations have to understand this vital truth; A bot is NOT customer service. A bot will never do anything other than annoy, frustrate and insult customers. Upon encountering a bot, the majority of customers (myself included) choose to end the call and fond somewhere else to shop instead. It tells customers that the company thinks they're unworthy of the cost required to hire a human being. eBay!! Please pay attention to this matter

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