Customer Return Gone AWOL | Seller Central

andy_birch · 2026-06-24T09:34:54.665617Z

Hi,A customer changed their mind on an item they purchased from me. I accepted the return but they purchased the postage. The Item was set but i've yet to receive it back.Now the customer has opened a case against me and i've had an email to say the funds (£20) are on hold, although they have not been deducted from my account balance yet.I've also had an email from ebay saying I need to provide a return label and that I need to respond by the 29th.Not sure what I should do. I don't think it's fair that I should refund if i've not had the item back. Surely a simple AI check by ebay could check this before putting my funds on hold.And why am I being asked to send a return label when it's already been sent?Regards,Andy

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Customer Return Gone AWOL | Seller Central | eBay UK