Case logged incorrectly by ebay | Seller Central

sublime_mick · 2026-05-31T21:58:07.094000Z

item sent using ebays simple delivery. royal mail shared proof of delivery. there was one item in the box. buyer states box arrived damaged/open with the item missing. case logged incorrectly by ebay as 'missing parts or pieces'. There was only 1 item in the box. It was missing. Seller asked to create a returns label. Buyer has nothing to return. How can ebay correct the case type?

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Case logged incorrectly by ebay | Seller Central | eBay UK