Can't delete completed orders from Order inbox
Every time I try and delete an order I've dispatched, I get 'We weren't able to delete these orders right now. Please try again later.'
Is anyone else getting this?
Is this a glitch or a permanent issue?
I want to be able to delete completed orders to manage where I am and my seller workflow.
6 comments
tommystrezures
·1 month agoOP - a couple of threads similar to yours have appeared like this over the past few days. Once an item is dispatched it moves to your paid and dispatched folder. You cannot obviously delete them as others have rightly mentioned due to possible chargebacks or returns (you have to accept INAD returns, or deal with INR's). A chargeback can still be issued if you do not deal with returns.
Secondly I suspect the other reason they can no longer be deleted is the OECD/HMRC data. You show sales of 25 items in the last 90 days, so I suspect you may have exceeded already 30 sales for the year, this means that eBay will send details on your account to HMRC. You really need to keep a sales record incase they make any inquiries, (I am not saying they will) so I would be strongly inclined to keep the data.
podlingsmum
·1 month agoIt's not a good idea to delete orders in case there is a problem with the sale later on.
gryfongames
OP1 month agoThanks. I don't delete them immediately but leave it a few days after they have been delivered and all appears good.
podlingsmum
·1 month agoI would still wait 4 months in case of a chargeback against the transaction. That way you have the complete records of the sale to answer any chargeback claim.
gryfongames
OP1 month agoI am an indy seller not a shop. Once at item is received the transaction is complete. No chargeback, no returns policy.
sml192
·1 month agoHaving a 'No returns' policy only applies to change of mind returns. 'Item not as described' return requests and Chargebacks apply to all sellers.