Cannot mark item as dispatched or add tracking number

Question

Hi, I've just sold an item but opted not to use the prepaid postage label as I was selling an item small enough for standard size letter / large letter and those options are not available for prepaid postage. So I had to purchase this postage outside of the system, with Royal Mail.Now when I go to mark the item as dispatched or attempt to add the tracking number it's not letting me and just says this:Anyone know how to get around this? What happens now since it won't be dispatched by the "D...

tressygirl · Accepted Answer

You cannot now add any new tracking,   eBay suggest sending the buyer a message with those tracking details.  If a case is opened later for item not received,   you will be able to add those tracking details.   A refund is sent to whoever paid for the SD label:   If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days   If you selected ‘Seller pays’ and...