Buyers sending their own courier to pick up | Seller Central

lordnoise · 2025-12-06T17:46:20.068000Z

What is my situation if a buyer sends thier own courier to pick an item up then want to return it ? Do they forgo their buyer protection ? Would I be obliged to pay for the return ? I'd like to help my buyer but the item was marked collection only. Is there a way I can agree to this and protect myself from paying for a return ?

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Buyers sending their own courier to pick up | Seller Central | eBay UK