Buyer wanting to return with item details that do not match | Seller Central

figgin_around · 2026-07-01T11:42:19.803932Z

Hello everyone. I sold an item two weeks ago. It was a recent action figure produced over the last few years from my own collection. This morning the buyer has messaged and said they bought on behalf of their own buyer who wants to return as the item is inccorect. It states the correct size on the listing and the buyer's buyer has now said that the item was advertised as something ten inches bigger.Where it gets confusing is the item name and reference number they have provided do not fully match my item. The brand, year, scale and even character are different and match something from around 20 years ago. My listing does mention their character but only because my character was originally sold with their character but I made a point of saying only my character is included. I have run a search and the exact listing name and reference match the correct figure that was sold on the same day for what looks like the same price. It's a lot of money for me and the buyer has asked for a return if I can't provide this other item. Just looking for some advice on what to do. I've included below the message I received but put in brackets any specifics as to not tarnish the buyer's reputation for what could be an honest mistake. I have let them know that their details do not match my own item but do match another item sold. Also they note they think we have done businesses before, I cannot find any history of this. Here is the message:Dear (SELLER) Order (CORRECT ORDER NUMBER) I am (BUYER) . On (ORDER DATE EXACTLY 2 WEEKS AGO) I placed an order with you n behalf of my customer for (ITEM NAME AND REFERENCE THAT DOESN'T MATCH MY ITEM). This information was given to me by my customer. The item was delivered (DATE 3 DAYS AFTER PURCHASE) . Thank you for your speedy delivery. However when I showed it to my customer he immediately noticed it was not 16 inches bur 6 inches high. He insists it was advertised as being 16 inches. Do you have the 16 inches high figure? Does such a figure exist? My customer really wanted the 16 inch figure. If it does not exist would you allow me to return it for a refund? (I note you say no refunds) Thank you very much for your consideration on this one. I think we've dealt with you before without any difficulty. Thanks for this . I look forward to hearing from you.(BUYER NAME)

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Buyer wanting to return with item details that do not match | Seller Central | eBay UK