If I agree to accept a return, how do I recoup postage costs for sending it, as there wasn’t a problem with the item, they changed their mind.

Hi @plainjaneno1, thanks for your post. Just to add to the advice given already, after checking a couple of your listings, it looks like you don't accept returns. So, while I understand this would be the right and a nice thing to do for the buyer, this means you don't have to accept the return unless you want to (I would recommend doing so to keep it simple, but again, this is entirely up to you). Also, it is up to the seller if you want to accept or decline a cancellation request. I...

Buyer wanted to cancel order but I already sent it. | Seller Central

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Buyer wanted to cancel order but I already sent it. | Seller Central | eBay UK