Buyer started an INAD against me, do I have to accept the return? | Seller Central

masw_1661 · 2026-01-08T17:37:15.507000Z

First time for me as a seller. My buyer is claiming an action figure I sold is covered in some sticky stuff and has started an INAD case against me. I have it set not to accept returns but I know if a INAD case is initiated and I lose I will have to return it. This was listed as pre owned and used condition, and I did detail any faults it had. However it definitely was not sticky or covered in anything. The smoke claim is also disingenuous since I’ve never touched a cigarette in my life, and I’m from a smoke free house, and I’ve never applied glue to it. As for the rust, there are pin joints which have a tiny bit on them, but it is an old figure, and this should have been visible in the photos too. The photos they provided back on case also dont show this "sticky yellow substance", unless im being blind. There was definitely no mould on it at all. The buyer also said they mostly cleaned it, so im not sure if this affects anything. I firmly believe the item they received is the same as before and is in a preowned condition, as i stated it was. Do I have to accept the return or should I contest it? I've never had this happen to me before. Incase the image doen't load, this is the transcript: Buyer: Hi, just received it and it is covered in something incredibly sticky. I don’t know if it’s glue, or if you smoke or something but it’s very gross. I’m going to try to remove it, but if I can’t then please understand I will have to return this Me: Hiya, could you send me a picture of the affected areas? Hiya, could you send me a picture of the affected areas? I’m not sure what that could be as it wasn’t sticky when I packaged this up. I don’t smoke at all so I can safely rule that out. I also haven’t applied any glue to this as well. Buyer: HelloI have managed to clean most of the stickiness off. A deep yellow substance was all over it, and I believe it may have been mould or something similar as it would not come off with wet wipes. Unfortunately I cannot get any more of the stickiness off, and some of it is in deep recesses. Additionally whilst cleaning, I found nearly all the metal pins and screws are rusted. Some of the plastic has a black marbled look to it which is a telltale sign that at some point this was covered in mould or damp, no matter how much I attempt to remove it. Therefore I’m going to request to return this pleade

Discussions

Buyer started an INAD against me, do I have to accept the return? | Seller Central | eBay UK