Buyer says parcel is missing but is showing delivered | Seller Central

jackspea · 2025-12-13T16:57:03.029000Z

I received a message from a buyer this afternoon to say that the parcel that was delivered today has gone missing, and they cannot find it.The tracking info from RM shows it was delivered, has GPS coordinates and a photo of the parcel outside the front door of the buyer.I told the buyer all of this and advised them to speak to the neighbours.Buyer says neighbours are not answering, and is asking me what to do?I'm thinking I will tell them to keep trying the neighbours and report the parcel as stolen to the police? Not that that will do much as the police are unlikely to do anything.I feel bad, but there is also nothing I could have done to prevent this from happening. Where so I stand with this? I know that sellers (in general, not on eBay) are usually responsible for items until they are in the hands of customers, but doesn't simple delivery negate this issue?

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Buyer says parcel is missing but is showing delivered | Seller Central | eBay UK