Hi everyone, I’m a private seller, and I recently sent an item to a buyer using Simple Delivery. The buyer has now claimed that one of the products arrived damaged and is asking for a replacement.I’m unsure how to report the damage through eBay, and I also can’t find an option to purchase another shipping label for the replacement item.Has anyone experienced this before? What is the correct process for handling a damaged item claim and sending a replacement as a private seller using Simple Deliv...

No, you do not reply with a replacement for this damaged item. Explain under eBay rules, if they have received a damaged item , they need to open a case for item received damaged in transit. On receipt of this case, being a Simple Delivery transaction , eBay take over the refund, and you get to keep the payout. Then, if you do have another of these items for sale, they should be listed for this buyer to buy and pay again. @sameshop25&nbsp...

Buyer says item arrived damaged and wants a replacement – how do I handle this with Simple Delivery? | Seller Central

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Buyer says item arrived damaged and wants a replacement – how do I handle this with Simple Delivery? | Seller Central | eBay UK