Buyer requesting return without evidence of claimed fault | Seller Central

jai-1267 · 2026-05-08T16:45:35.490000Z

Hi, I’m looking for advice regarding a return request that I believe may be misuse of the returns process.I sold a pair of AirPods Pro 2 which were tested and functioning before shipment. The buyer initially claimed there was a microphone issue, so I politely asked multiple times for a clear continuous video showing the alleged fault, including the AirPods connecting and the microphone not working during use.Despite repeated requests, the buyer has not provided any actual video proof of the microphone issue. Instead, they changed the claim and started accusing the item of being counterfeit based on serial number differences and the fact the AirPods display “Connected” when inserted into the ears. From my understanding, AirPods Pro 2 normally display “Connected” during use, and different components can also show different serial numbers, so I do not believe this alone proves the item is counterfeit.I have remained cooperative throughout the conversation and have screenshots supporting all of my statements. I also provided serial number information when requested, despite the buyer later falsely claiming I refused to provide it.At this stage, I feel the buyer is attempting to force a return without properly demonstrating the original issue reported. I would appreciate advice on how best to proceed and whether this situation could be considered misuse of the returns process.

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Buyer requesting return without evidence of claimed fault | Seller Central | eBay UK