Buyer opened a return request who lost the case. Now they've filed a payment dispute with their bank | Seller Central

calvili_30 · 2025-12-31T14:04:54.537000Z

Hello, I sold a phone on the 22nd December and a buyer opened a return request saying it didn't arrive in time for christmas and the box was also faded. They also messaged me to ask me to send them a prepaid return label. They opened a return request citing the reason they changed their mind. In my listing I don't offer returns, in addition to this, in my listing states a 2 working day dispatch time via tracked 48, therefore it wouldn't arrive on time. At the time of the purchase, the buyer made no attempts about the urgency and did not ask me to send it special delivery. My listing description also stated the box has damage from labels. Therefore, I declined the buyers return request and it is closed. I received a notification yesterday from ebay saying the buyer has now made a payment dispute with their financial institution citing the item doesn't match the description and in their comments they asked for a free return label and said the phone is faulty as it doesn't charge up fast. ebay did say I am protected although I would like other people's experiences on this. It is very clear that the buyer has made false claims and trying to make up a reason to return the phone. I think the buyer is wanting to return the phone because it didnt arrive in time for christmas. Before I declined the initial case, I put in the comments that the buyers poor planning isn't my responsibility. There is no way for me to enter any comments in the payment dispute. Does anyone know if there is a way to do this? I've already reported the buyer to ebay, but is there anything else I can do? If the payment dispute is closed in favour of the buyer, would I loose both my money and my phone? Thanks,Calvin.

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Buyer opened a return request who lost the case. Now they've filed a payment dispute with their bank | Seller Central | eBay UK