For a relative, not for myself but I'm interested in how this is as I've never had to deal with it as a seller so I'm asking on their behalf but also to educate myself. They sold a vehicle part, £30. The buyer has opened an item not received claim against them.One screenshot they sent me says "Your buyer's request is on hold" which goes on to say "there's nothing you need to do. We can see the item is on its way, since you chose simple delivery (what on earth is that? It's been a while sinc...

Looks like you have been away a while, as Simple Delivery is used by Private sellers, and there are big differences here for INR cases! If this was an SD transaction, then if the item is not received, ask the buyer to open a case for item not received. Under SD rules, eBay pay that refund, and the seller gets to keep the payout. Familiarise yourself with Simple Delivery here: https://www.ebay.co.uk/sellercentre/post...

Buyer not receiving their item, eBay saying relax. How does this work? | Seller Central

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Buyer not receiving their item, eBay saying relax. How does this work? | Seller Central | eBay UK