buyer not received item sent with global shipping | Seller Central

tickswift88 · 2026-05-23T08:07:54.485000Z

I sent an item over a month ago to USA with global shipping It has arrived in the USA ??? Ebay keep send requests for me to refund the buyer . I spoke to ebay on the phone they said I was covered by the global sipping program .. Yet they keep asking me to refund the buyer . I have had this before but in the past BUT ebay sent message saying I was fully covered and not to worry they were taking care of it .. But now they are asking me to resolve the issue /// It is impossible to get ebay to take control of the situation NO box to say get ebay involved // The buyer has been very understanding and still wants the item // But I am at a loss to see how I can get ebay to take responsibility for this THEY charged a insurance fee which is supposed to cover this ????

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buyer not received item sent with global shipping | Seller Central | eBay UK