Buyer not received item Global Shipping program | Seller Central

encrypt_2002 · 2026-01-30T21:48:52.763000Z

Hi All,I sent an item to the GSP hub in Lichfield on 14th Jan for a buyer based in the Netherlands.My tracking shows the item was delivered to GSP, then onward Pitney Bowes tracking just says it cleared customs on 26th Jan.My buyer has contacted me today showing some local DHL tracking they have that shows the item is being returned to sender because of an incorrect address?!This is clearly a mistake made by GSP, so what do I do now?My buyer has raised a claim now stating they want the item, I think they realise I'm not at fault but the only responses I get are... Update tracking details for the buyer Refund the buyerSend the buyer a message None of these are any use to me or the buyer. I just want them to receive the item I sent in good faith...

Discussions

Buyer not received item Global Shipping program | Seller Central | eBay UK