Ask buyer to open a "not received" case. If you used Simple Delivery ebay should issue the refund and you keep the payment. If necessary buyer should escalate the case after 4 days.
There is a process to follow for this, has the following been done?
The buyer needs to open a case for item not received.
If this was a Simple Delivery transaction then eBay after the case is opened, will refund the buyer fully, and you get to keep the payout.
If you did not use SD and bought your own postage, and you do not have tracking to show delivery to the buyer, you will need to fully refund them through the case details.
**peaseblossom**
·1 month agoAsk buyer to open a "not received" case. If you used Simple Delivery ebay should issue the refund and you keep the payment. If necessary buyer should escalate the case after 4 days.
tressygirl
·1 month agoThere is a process to follow for this, has the following been done?
The buyer needs to open a case for item not received.
If this was a Simple Delivery transaction then eBay after the case is opened, will refund the buyer fully, and you get to keep the payout.
If you did not use SD and bought your own postage, and you do not have tracking to show delivery to the buyer, you will need to fully refund them through the case details.
@anitapaul