Buyer has received the wrong item, tracking number shows it as delivered | Seller Central

lyfi-7119 · 2026-05-15T12:00:34.401000Z

Hi. I'm a new seller on eBay, 3 items so far. A buyer has said they have received the wrong item though the tracking number shows its delivery. They're saying they have received socks. I'm not sure how that could happen as it was the only thing I sent that day. I did send socks a couple of days before to a buyer on another platform, tracking has not updated though. Is there any way the tracking numbers could be mixed up bearing in mind they were sent on different days with different couriers. Sent to the eBay buyer via Simple delivery. Any help or advice welcome, thank you

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Buyer has received the wrong item, tracking number shows it as delivered | Seller Central | eBay UK