Buyer Got Full Refund But Won't Return £230 Laptop - Any Solutions? | Seller Central

kawa_manmi · 2025-10-26T08:30:42.292000Z

Hello Everyone, I sold a laptop with a damaged screen (clearly described, no returns policy). Two weeks later, buyer requested return (they claimed it was not same as described) and threatened to open case unless I gave 50% refund. Buyer opened a case. The same day, I reported it to eBay with my clarification explaining the item was exactly as described. I thought eBay would investigate before deciding, but when their deadline passed, they just issued a full refund without any investigation or waiting for the item to be returned. Now the buyer has both the laptop and the money. I've contacted eBay multiple times - they just say "contact the buyer." I've sent 10+ messages and a prepaid return label over 2 weeks - buyer ignores everything.Questions:- Can eBay force the return since they issued the refund?- Has anyone recovered an item in this situation?Any advice appreciated.

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Buyer Got Full Refund But Won't Return £230 Laptop - Any Solutions? | Seller Central | eBay UK