I sold an item, marked it as "used" (as it was used off-on for a few years) but it works perfectly fine. The buyer appears to have damaged the item and sent me a photo of the item and said it "arrived like that" which is absolutely impossible (sold 10's maybe 100 of the same/similar item), but besides that, the damage he/she showed on their photo requires you to take a screwdriver and open up the item (which is what I think has happened here). It looks like the buyer has done a DIY job on the it...

Good result, if the return label was not used, you will not be charged. @clearout300

Buyer damaged item | Seller Central

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