I have had a buyer message me about an item I sold them over 11 months ago. It was an electric pump and they have said they only used it once and now it won't recharge. I did respond giving some advice on what to try. They said the instructions were not in English. I can't remember but was sure they were and the writing on the box was definitely in English. I did suggest they contact the manufacturer, and they should have the details there. I even tried to get in touch with the company tha...

Be polite but state that it is not within your control to deal with issues outside the 30-day return window. (Especially as a private seller.) If it is under warranty, then they should contact the manufacturer. As it sounds like you have already done that, then you shouldn’t do any more. As you point out, you don’t know what they have done with it whilst in their possession. (Or even if they haven’t got you mixed up with another seller.) I would add them to your blocked buyer list, as...

Buyer coming back to me after 11 months | Seller Central

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Buyer coming back to me after 11 months | Seller Central | eBay UK