I recently sold an item internationally, (Video game for £99). Buyer has opened a refund request claiming the item is counterfeit, wrong item sent and doesn't work... It is the correct item (confirmed by their photos of it on return), it's not counterfeit to the best of my knowledge, certainly doesn't look it and I obviously can't say for sure it doesn't work for them (but it did for me on same region (USA / NTSC) device. I advised these points in my refund opti...

There's nothing to be gained by not accepting a return, and everything to lose. Your buyer will just end up with a full refund, you'll have lost your item and received a defect against your selling account. I'd make arrangements to get the item back and then take it from there.

Buyer claiming 'wrong item' sent and fake | Seller Central

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Buyer claiming 'wrong item' sent and fake | Seller Central | eBay UK