Buyer claiming refund saying my PS4 console was damaged. | Seller Central

bo-jax-crafts · 2025-10-05T05:27:06.784000Z

Hello could someone please help me with what to do. I sent my PS4 pro with games 11 days ago. I personally upgraded the postage to special delivery at an extra£10 cost to me. I messaged buyer to tell him he responds with I don't trust royal mail they have damaged items before. This sounded alarm bells instantly but to late item was sent. Also told me he was going to put new heat paste in the PS4. So basically after 11 days i get a refund request that the item doesn't read game discs! Even though i sold it with 13 game discs which surely if it didn't read discs i would not include 13 discs. Basically i feel i am being scammed by possibly my PS4 being damaged by them or swapped for a damaged one. I have been a member for 23 years with over 1000 feedback 100%.. I have not refunded as I am not to sure what to do?. I did speak with eBay on the phone who said wait till i receive item back then refund! I am not happy with this what can i do. Can anyone help and thanks i advance for reading my post hopefully it makes some sense

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Buyer claiming refund saying my PS4 console was damaged. | Seller Central | eBay UK