Buy Claiming Wrong Item Received | Seller Central

mallen2878 · 2025-12-07T15:25:47.106000Z

Recently sold and shipped a mobile phone. Shipping was using eBays simple delivery. Buyer received item but it isnt a mobile phone but a box of very cheap perfume (like £8 on Amazon). It is even the correct packing I sent it in. Either buyer has scammed me or Evri has failed again and someone has swapped out the item. I've never sold perfume on eBay and certainly would not entertain paying £8 for perfume either. Both myself and buyer have opened a case woth eBay. How am I protected here?

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Buy Claiming Wrong Item Received | Seller Central | eBay UK