Blocked customer | Seller Central

elaken10 · 2026-01-18T10:13:19.402000Z

I have just taken the decision to block two customers (from the same address) there is a third one (same address) however I have left that one open due to a pending return. One customer who I have kept open ordered then cancelled then reordered then cancelled again and ordered a different item then has now cancelled that and said they wanted the original colour.... I am waiting for the return of the items however she is claiming she is owed a refund? (which was given) the people I cancelled are claiming they wont give me positive feedback as they say the weight is incorrect, (then sending a picture of scales with the item showing the correct weight?) anyone else have problems like this? I have been trading over 5 years and have over 2385 positive 100% feedback, its just so annoying.

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