Bait n Switch Buyers | Seller Central

nickydee67 · 2026-01-09T19:15:00.940000Z

Recently I've experienced a second buyer claiming damage and NAD item to a well packaged item with no damage on sending or evidence of damaged packaging , clear, though limited number of, photographs of a perfect item. First item was a watch, thankfully resolved in my favour and difficult to switch as serial numbers recorded etc. The latest item, a fishing reel that has elements of it that can be removed and switched with non-functioning or damaged parts. How do we prevent this fraudulent behaviour? It isn't as though the item was super expensive, but obviously it impacts my ability to sell on the item, and any feedback to a perfect record, if he returns a duff item swapped for my good one and then claims it was damaged on receipt and opens a claim. He has sent photos of the damage and it is in very obvious condition contrast to what I advertised and sent. The item does not carry any part numbers of serials. However picking apart the photos with magnification there are clear indicators it isnt the same item I sold him. As stated the watch from a previous sale was of much higher value, but frankly the value shouldn't matter. The principle is the same.

Home
eBay News
Help from the Community
- Member To Member Support
- Chat with the eBay Community Team
Discussion
Community Info
eBay Café
Groups
eBay Help

Discussions