Authenticty Gurantee Sneaker Return | Seller Central

wingroad · 2026-05-11T19:40:17.312000Z

Hello, I'm a seller who sold a pair of sneakers through the AG program.I've sold many in the past but this is the first time I had someone issue a return. The listing states no returns but the buyer returns it under the 'Doesn't match description' option; in the comment section writing 'it's the right size but too narrow'. It gets sent back to the authentication team and they pass it as nothing wrong, but instead of shipping it back to the buyer, it's returning to me and presuming I refund the buyer in full. As far as I can tell from reading the policies on AG, returning due to fitting / remorse shouldn't be allowed if I listed the item as no returns. Spoke with the support agent explaining, wouldn't this be a loophole in the AG policies if any buyer can just return as 'Didn't match description' and they basically said 'Yeah, it's somewhat of a grey area'. Support agent then offered to waiver my seller fees when the item returns and I relist it (I already meet the requirement for no seller fees). So support agent fully understanding the situation can't provide a better outcome. Is there no protection on things likes this happening to sellers? What do you think about this? Am I in the wrong for being annoyed here? Cheers in advance.

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Authenticty Gurantee Sneaker Return | Seller Central | eBay UK