Authenticator
I've sent 2 items to the authenticator. One hasn't arrived, one has been authenticated but the buyer hasn't received it. I've tried to contact an agent but it says their phone line and texting lines are closed. What should I do?
1 comment
**peaseblossom**
·3 weeks agoThe buyers should open "not received" cases to get their money back. If you used Simple Delivery postage ebay will issue the refunds and you keep the payments.
However, if your items are precious gems/metals they are generally not covered , so you should have been given the option to opt out of SD and use something like Special Deivery. if you did not get that option you may be protected.
If not you need to try and speak to someone at ebay. In the morning click on help at top of page, select subject and type in "speak to agent". Keep repeating.