Another Simple Delivery Tracking Farce... | Seller Central

dls-online · 2025-10-04T13:38:05.055000Z

So, today I encountered a weird situation with Simple Delivery. I'd purchased a book which was due to be delivered today. At 11:13am I received an email stating Royal Mail had delivered the parcel to my Safeplace. I was at home, but not a problem, so I went outside to investigate where they might have left the parcel. No parcel was found. I checked Royal Mail tracking, input my postcode, and was presented with a photo of an Amazon style package as the supposed "Proof of delivery" (see attached photo - although I've coloured in the address details). Upon closer inspection of this photo, I could see that the name and address on the parcel wasn't mine (including postcode being someone else's). However, remember that in order for me to view this proof of delivery, I needed to input my postcode, so this was weird as the two didn't tally. Anyway, I reached out to Royal Mail who said I had to wait 24hrs, then I spoke with ebay CS, who were fab but just as baffled as I was. They had no idea what was going on, but said if I opened an "Item not received" case then it would be automatically closed in the favour of the seller as the tracking showed it was delivered. However, Royal Mail had delivered the item to the address on the label - so not really RM's fault as well...or so it seemed. The ebay CS rep said she was going to personally look into the matter (as I said, she was great). She kindly opened up an "Item not received" case on my behalf and I left it at that (well, I'd also been dropping the seller a few messages to keep them in the loop). Then, 2 hours later, at 1:09pm my friendly postie rocks up with the actual parcel with my book in it (i.e. a totally different parcel to the one shown in the tracking photo). He duly scanned the SD label and when we checked the online system, the Tracking History had subsequently been updated. With this now updated, I can see that the ebay CS rep has also now closed the case in the Sellers favour (correctly so). But what an odd scenario! Thank god the item arrived in the end, because I have no idea if I would have gotten my money back if the parcel hadn't arrived. But just goes to show once again that Simple Delivery really is far from simple and if there's any issues with the tracking etc, as a buyer or seller, you might not actually be covered. Weird!

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Another Simple Delivery Tracking Farce... | Seller Central | eBay UK