Some advice would be appreciated, Sold an item [Music box set] offered free postage to the buyer. eBay charged me the Simple delivery postage. Took over a week for Royal Mail to deliver the tracked 48 parcel. The buyer contacted eBay for a return without first contacting me, said item was defective. eBay gave me the option for them to send the buyer a postal label at my expense agreed since I did not want to lose my item and my money. Now to my dilemma the buyer selected defective but...

Hi @jefftopman, thanks for your post. If the item was shipped with a Simple Delivery label, then yes, we would cover the item if it was damaged in transit. However, if the buyer selects not as described or defective, then you'd need to deal with the return in the traditional way. If you need further assistance with this case, you can let me know the item number once you get the item back, and we can see what can be done there. Thank you, Marco

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Another Simple Delivery query. | Seller Central | eBay UK