Hi everyone - Thanks in advance for any comments. I sold an old mirror to an American buyer. It went GSP. Buyer asked and received a reduction in the price prior to sale.I packed well and sent it away.Buyer got in touch to ask me about the mirror. I told her what I knew as it was a relatives but that I didn't know the exact age.She got back wanting a partial refund as she said it was in too good condition to be original. Never had this complaint about an item being in too good condition bef...

I think it was explained earlier that if an item arrives damaged and this is the exact reason that the buyer selects for the return then, via the GSP, eBay are responsible for refunding the buyer and the seller keeps the payment. However, as your buyer selected a not as described reason you needed to supply a returns label. If you didn't do this then the buyer does get their money back and still has the item.

American Buyer Trying To Get a Partial Refund | Seller Central

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American Buyer Trying To Get a Partial Refund | Seller Central | eBay UK