Accepting an offer on a Buy it Now
Summary: dusty24 expressed confusion over receiving £4.11 instead of £4.50 for a 'Buy it Now' item priced at £5.00 after accepting an offer, despite attempts to get clarification from eBay. **peaseblossom** and department28 explained that this discrepancy is due to the Buyer Protection Fee (BPF), which is deducted from offers. cousin_itts criticized the fee, while others like papso22 and suelel1968 offered further clarifications on how BPF is applied and suggested checking payment details. unclegeoge100 advised adjusting offers to account for the BPF.
Please can someone explain why when I accepted an offer of £4.50 on a £5.00 listed 'Buy it Now' item I only received £4.11 to my account. I've tried speaking to an Ebay representative over the phone, but they couldn't explain this either. Seems as though using 'or best offer' puts the seller at an even bigger loss!
Thank you
unclegeoge100
·1 month agoWhen you list an auction item and you also include a make an offer option you need to increase the amount you will accept , so it includes the buyer protection fee. Because for some bizarre reason when an offer is made you have to pay that additional cost. When listing an item you will see how much more the buyer will normally have to pay. Hope this helps.
suelel1968
·1 month ago@dusty24 I agree with @department28 and @**peaseblossom** explanation, but my experience of offers is that the price you see on the offer notification is the one you will get. The BPF gets deducted from the buyers offer before the seller gets notified. If you accepted £4.50 via an offer notification that is what you should receive. And vice versa if you send an offer the offer you make is what you receive and ebay add bpf for the buyer to pay.
You need to check your payment schedule I think.
cousin_itts
·1 month agoSimple. Ditch the Buyer Protection Fee. Complete and utter joke. Nearly all items are sent tracked now so why have a BPF?? If nothing happens and the sale completes, the BPF should be refunded as it wasn't needed. Greedy, greedy Ebay
papso22
·1 month agoYou clearly have not looked at what the buyer protection fee is for.
jonatjonatjonat
·1 month ago · EditedI might speak to Admiral at the end of my term to see if I can get my car insurance back given I never crashed! (even if the Buyer Protection Fee isn't specifically for insurance style payouts) - see below.
What does Buyer Protection include?
With Buyer Protection, you benefit from:
24/7 customer service: Get support around the clock if you need help.
Risk monitoring and fraud detection: We actively monitor marketplace activity to identify risk and potential fraud and take action to keep you protected.
Secure transactions: All payments are encrypted end-to-end and handled by our trusted payments partners.
Learn more about Buyer Protection - opens in new window or tab.
You still benefit from free leading services like eBay Money Back Guarantee - opens in new window or tab, as well as Authenticity Guarantee - opens in new window or tab (for eligible items and categories).
department28
·1 month agoThe Buyer Protection Fee has been causing confusion with 'Best Offers' ever since it was introduced... 😕
If the buyer sends the offer, it includes the BPF, so the seller will receive the item price minus the BPF.
If the seller sends the offer, the BPF will be added on to the offer price, so the buyer will pay the offer price plus the BPF.
**peaseblossom**
·1 month agoThe Buyer Protection Fee is taken off the amount a buyer offers.