Absolutely fuming! Cannot upgrade tracking to Special Delivery! | Seller Central

downsizingxs · 2026-01-12T13:09:15.754000Z

1.I sold a 22ct gold ring which is not covered by Simple Delivery.2.I had to buy the SD label though to get the buyer's address.3.Sent the ring Special Delivery today.4.Tried to upgrade the tracking number online with no luck.5.Called eBay and was told that tracking numbers can no longer be changed, even by eBay. Added to that she assured my that SD did cover precious metals under £700 - WRONG. Passed to supervisor who reiterated everything agent had said.6.I was instructed to send the new Special Delivery tracking number to the buyer in messages so there's a record of it.7.The item will now show undelivered. Any dishonest buyer could exploit this and the only proof I have it's been delivered is in a message!8.Have to wait at least 14 working days for a refund of the original label. This is absolutely crazy and so inefficient. eBay forbids sending valuable jewellery through Simple Delivery but offers no alternative, not even a simple change of tracking number. WHY??

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Absolutely fuming! Cannot upgrade tracking to Special Delivery! | Seller Central | eBay UK