Unfair Packlink £8.40 Surcharge - Courier band did not change | Postage

hajool · 2026-06-18T09:11:28.306924Z

The courier's audited dimensions matched the exact same pricing band I paid for, meaning no underpayment occurred, but Packlink auto-debited £8.40 anyway and refuse to cooperate via email.Packlink confirm - The limits specified when purchasing the label are solely for the services available on EVRi. This means that parcels weighing up to 15kg and with a maximum overall size of 245cm can be shipped using EVRi services. During the label purchase on eBay, the sellers must select the correct weight for their parcel by clicking on the drop-down menu shown in the screenshot below. This is a mandatory field that the sender must complete. If the parcel weighs more than the declared weight, the courier will impose an extra charge for the weight discrepancyAs I purchased an EVRi label and sent my parcel with EVRi and selected the correct weight the surcharge should not have been issued but they Packlink refuse to refund this. Can anyone at eBay help with getting this surcharge refunded?

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Unfair Packlink £8.40 Surcharge - Courier band did not change | Postage | eBay UK