Unable to change postage so had to pay £5.15 for a £5 sale ! | Postage

punkwroc77 · 2026-07-03T09:02:18.001984Z

I had been listing thinking I was safe in the knowledge that I could change the parcel size and weight after an item sold at no extra cost. Depending on what was sold and where it was being sent to the type of packing could change after item sells.That option still shows on the get shipping label page , in the middle, it shows the current shipping label option and the option to change.But when I tried to change from medium to small the drop down menu only showed medium and no option to change to either small or large.To avoid possible sanctions for cancelled orders I had to pay £5.15 for a 10kg medium sized parcel when the order was only a small parcel at 1.5kg and should have only been £3.38.By chance the pre paid label sent was for a heavier and larger parcel than the actual order parcel size. I can only assume that had an order needed more packing that expected and was heavier than expected I would not have been able to change from small to medium either.I'd spent a few hours trying to find an answer within the help pages and discovered a section which gives the impression that postage sizes and weights can only be changed post sale on the app and not on the website.To pre pack every item I want to sell to get a accurate weight and size in advance of listing is just not feasible.Has anyone using the website , sold an item listed with free postage been able to change the parcel size after an item has sold ?.

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Unable to change postage so had to pay £5.15 for a £5 sale ! | Postage | eBay UK