The combined postage issue! | Postage

caspajack · 2026-07-05T17:37:48.187294Z

Once again I have items that a buyer combined in one order but will not fit into a single box. To explain: my items are fragile which is why I have boxes made for them all.The problem is once the buyer has paid for them, eBay creates a Simple Postage label and expects me to fit them in a single box.If I do get a much larger box and manage to get them in it, the chance of damage is greater and the size and weight of the package can exceeds the dimensions I added to the listing. Also the postage can be a lot more than charged. I spend 25 minutes talking to an agent (via text) today who said, when this occasion arises again contact customer service and they will create a new label.That's all well and good but anyone who has contacted customer service will know it's difficult to get past the AI to speak or chat with an agent. (Round an round in circles)A much simpler option would be to offer the facility to purchase additional labels for the number of boxes needed to complete the order. I don't even mind paying for them. If it's a multiple sale it becomes an acceptable cost. And that way each package is covered by the Simple Postage guarantee.Has anyone else had the same problem??Thanks for listening to my rant. Incidentally the agent said he would pass my issue to the department involved, so I'm expecting a resolution quite quickly...... no really I am!! He said so!

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