Simple Delivery or not? | Postage

blackpoodleretro · 2026-04-21T13:44:33.085000Z

Hard to explain. Firstly I use Simple Delivery even if it is optional. All my items use the SD parcel size recommendation. All my items are tagged buyer pays postage. I have disabled all courier options except Royal Mail as I use their collection service. Twice in 12 hours I have sold items only to be confronted with having to pay for an Evri label selected by the buyer. In one case the cost of the label exceeded the cost of the item, in the other the parcel was bigger than the price paid by the buyer resulting in me having to spend more than they had paid for the postage. Now had this been SD as listed eBay would have paid the difference as parcel size was listed based on their recommendation. I have spoken to customer services and they couldn’t explain it beyond it being my fault. I’ve used SD since it started, I send out an average of 2-3 parcels a day. My listings are all for similar items and they all use the same postage defaults. I’ve not suddenly started doing anything different. Can anyone explain to me what is happening here? Am I doing something wrong and if so what?

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